FAQ's

Orders & Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received. During holidays, promotional events, or periods of high demand, processing times may be slightly longer.

How long does shipping take?

Most orders are delivered within 7–12 business days after dispatch. Delivery times may vary depending on your location and carrier operations.

Do you offer free shipping?

Yes. We offer FREE Shipping on all orders over $75 USD.

How can I track my order?

Once your order has been shipped, you will receive a tracking confirmation email containing your tracking number and delivery updates. You can also track your order through our Track Your Order page.

My tracking information has not updated. What should I do?

Tracking updates may take up to 72 hours after shipment to appear within the carrier's system. If your tracking information has not updated after this period, please contact our support team.

What happens if my package is delayed?

Occasionally, shipping delays may occur due to weather conditions, customs processing, carrier disruptions, or periods of high shipping volume. While we work closely with our shipping partners, delivery dates cannot be guaranteed.

Do I need to pay customs duties or import fees?

Depending on your country, customs duties, taxes, or import fees may apply. These charges are determined by local authorities and are the responsibility of the customer.

Returns & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery for a refund, exchange, or store credit.

What condition must returned items be in?

Returned products must be:

  • Unworn

  • Unwashed

  • In original condition

  • Returned with original tags attached

  • Returned with original packaging

Items showing signs of wear, damage, stains, odors, or alterations may not qualify for return.

Are return shipping costs covered?

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

How long do refunds take?

After your return is received and inspected, approved refunds are typically processed within 7–10 business days. Additional time may be required by your bank or payment provider.

Can I exchange an item for another size?

Yes. Exchanges are available subject to product availability at the time your return is processed.

What items are not eligible for return?

For hygiene and safety reasons, the following items may not be eligible for return:

  • Final Sale items

  • Certain intimate garments

  • Personal-use products

  • Promotional gifts

  • Clearance items marked non-returnable

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and provide your order number along with clear photos of the issue. Our team will review the claim and provide a resolution as quickly as possible.

Products & Sizing

How do I choose the correct size?

We recommend reviewing the size chart available on each product page before placing your order. If you are between sizes, follow the sizing guidance provided on the product page or contact our support team for assistance.

Will shapewear feel tight when worn?

Shapewear is designed to provide support and shaping. A snug fit is normal, but the garment should remain comfortable and allow natural movement.

How do I care for my SLEEKSY™ garments?

For best results:

  • Hand wash or use a delicate cycle.

  • Use mild detergent.

  • Avoid bleach and fabric softeners.

  • Air dry only.

  • Store in a cool, dry place.

Proper care helps maintain comfort, support, and elasticity.

SLEEKSY™ VIP Rewards

What is SLEEKSY™ VIP Rewards?

SLEEKSY™ VIP Rewards is our loyalty program that allows customers to earn points on purchases and redeem them for exclusive discounts and rewards.

How do I earn points?

Customers earn points through eligible purchases and other reward activities available within the VIP Rewards Program.

How do I redeem my points?

Points can be redeemed for discounts during checkout through your rewards account dashboard.

Do my points expire?

Points may be subject to expiration according to the VIP Rewards Program Terms and Conditions. Please refer to your rewards account for current information.

Can points be exchanged for cash?

No. Reward points have no cash value and cannot be transferred or redeemed for cash.

Referral Program

How does the SLEEKSY™ Referral Program work?

Existing customers can invite friends to shop at SLEEKSY™ and receive rewards when qualifying referral purchases are completed.

Does my friend receive a reward?

Yes. Eligible referred customers may receive a special discount or offer when making their first qualifying purchase.

When do I receive my referral reward?

Referral rewards are issued after the referred order has been successfully completed and meets all program requirements.

Is there a minimum purchase requirement?

Yes. Referred customers must complete a qualifying purchase meeting the program requirements before rewards are issued.

Gift Cards

Do you offer gift cards?

Yes. SLEEKSY™ Gift Cards are available and make the perfect gift for birthdays, holidays, celebrations, and special occasions.

How are gift cards delivered?

Gift cards are delivered electronically via email and can be used immediately after purchase.

Do gift cards expire?

Unless otherwise required by law, gift card expiration details will be stated at the time of purchase.

Can gift cards be refunded?

Gift cards are generally non-refundable and cannot be redeemed for cash.

Payments & Security

What payment methods do you accept?

We accept major payment methods including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

  • Shop Pay

  • Other payment options available at checkout

Do you offer Afterpay?

Yes. Eligible customers may use Afterpay to split purchases into convenient installment payments, subject to Afterpay approval and availability.

Is my payment information secure?

Yes. All transactions are processed through secure, encrypted payment gateways. SLEEKSY™ does not store complete payment card information on its servers.

Contact & Support

How can I contact SLEEKSY™?

Our customer support team is happy to assist with any questions.

Email: support@sleeksy.store

Website: www.sleeksy.store

How quickly will I receive a response?

We aim to respond to all customer inquiries within 24–48 business hours.

Who owns SLEEKSY™?

SLEEKSY™ is owned, operated, and managed by Tradekings Global LLC, a registered company in Wyoming, United States.